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- Kwa-Zulu Natal
- Gauteng
- Western Cape
- Contact : 064 5072274
The Client : The company or individual requesting the services of Criativo (SA).
Criativo (SA): Olivesky Ltd trading as Criativo is the primary designer, employees, associated companies or affiliates.
Olivesky Ltd is registered at 20-22 Wenlock Street, London, N1 7GU, company no. 08926054.
Criativos (SA) will carry out work only where an agreement is provided either by email, telephone, mail or fax.
An ‘order’ is deemed to be a written or verbal contract between Criativo (SA) and the client, this includes telephone and email agreements.
Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, Criativo (SA) cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
The website, graphics and any programming code remain the property of Criativo (SA) until all outstanding accounts are paid in full.
Any Design, scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Criativo (SA) remain the copyright of Criativo (SA) and may only be commercially reproduced or resold with the permission of Criativo (SA)
NOTE : Please note the above clause does not mean we own your website, all content, design and the website as a whole will be in your control and ownership, the above clause simply means you are not allowed to reproduce our work, resell or claim it’s your design work, you can sell the website as a going concern which would not infringe our copyright.
Criativo (SA) accepts no liability for any copyright infringements caused by materials submitted by the client or used by the client in the future on their website.
We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
Any coding additions to website briefs provided will be carried out at the discretion of Criativo (SA) and may carry an additional cost. Where no charge is made by Criativo (SA) for such additions, Criativo (SA) accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.
Regardless of time taken, any additional works carry a minimum charge of 1 hour currently at £30 per hour
The client agrees to make available as soon as is reasonably possible to Criativo (SA) all materials required to complete the site to the agreed standard and within the set deadline.
Criativo (SA)will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
Criativo (SA)will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner. eg. Any disputes re content/images that have been provided to us for inclusion on the site.
Criativo (SA) will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
Criativo (SA) will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
Criativo (SA) will not be liable for any direct, indirect, consequential, special and exemplary damages, or any damages whatsoever, stemming from the use or performance of a client website or from any information, products and services provided through client sites, even if this website has been advised of the possibility of such damages.
• In the absence of any negligence or other breach of duty by us, your use of our client websites is entirely at your own risk.
• If we are in breach of the arrangements under this agreement, we will not be responsible for any losses that you suffer as a result.
• We do not have any liability of any sort (including liability for negligence) for the acts or omissions of providers of telecommunication services or for faults in or failures of their networks and equipment.
Criativo (SA) will place footer text linked to the Criativo website to all websites created by Criativo unless expressly agreed prior to contract. This linked text may not be removed and must remain in place at all times. Any removal of such link will place the client in breach of our terms.
CMS Access – When your website is built you are provided your own type of access to the CMS, depending on your ability and website build you will be given either editor or shop manager status which provides you with all the ability to edit, update and run the website fully. Due to the possible security issues admin access will not be granted to any user other than Criativo staff while the website remains on our servers.
If you decide to move the website to another server, admin access can be granted once transferred and not prior, an admin charge of £60 is charged for our assistance in migrating your website to your own designated server, once transferred and admin access granted all liability and/or guarantee will cease.
Criativo will often use free to own core and/or add on modules, often we are able to acquire such modules free of charge and install and develop these to clients needs in order to fulfil the projects brief.
We do not however obtain any license in which we are able to transfer ownership off. All our websites are built using open source software and as such any competent developer or web designer would be able to continue with it’s development or maintenance.
A number of modules we are able to obtain and use within a build are outside the original authors support contract, however this support contract is not required as the product is already installed, developed and/or amended by ourselves. If website transfer is agreed, Criativo will no longer be liable for any future changes, updates or amends made to such modules or plugins and the their future compatibility.
Our 100% satisfaction guarantee means we will continue to design and make required amends up to the point of being 100% satisfied and that website has been built to your requirements and/or any provided brief.
This clause maybe withdrawn at the discretion of management if it is deemed the client is making an unreasonable amount of amends or changes beyond the original required scope for completing the project.
Criativo requires a non-refundable deposit of 50% upon forming of the contract on all of our projects and before any design work will be carried out.
The remaining 50% balance will be due within 30 days from the forming of the contract or 3 days prior to going live, which ever falls sooner.
For larger projects that are estimated to go over the 30 days, payment extension terms will be granted and agreed within each proposal.
The date of completion will be deemed as the date the design of the site has been completed to a sufficient state in order to hand over to the client in either a fully completed, or fully designed solution awaiting clients input of data. Criativo (SA) will not accept delay in payment due the client not fulfilling their content obligation.
The client remains fully liable for the full design and development costs in full whether they choose to complete the project or not.
Upon full payment, it is deemed that the project has been completed to the clients satisfaction and no refunds can be offered.
All pricing is quoted in GBP and are not subject to VAT.
Criativo are not liable for any exchange rates or additional bank charges applied during payment.
For international payments, you must elect to pay all charges associated with payment transfer.
Criativo (SA) cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that any third party software they introduce is functioning correctly before use.
Any scripts, applications or software (unless specifically agreed) written by Criativo (SA) remain the copyright of Criativo (SA) and may only be commercially reproduced or resold with the prior permission of Criativo (SA).
Criativo (SA) provide a range of website and email hosting and are a SA authorised reseller of such, we recommend our own solutions due to reliability and history of compatibility of softwares used.
You may opt to have your site hosted elsewhere, where applications or sites are developed on servers not supplied by Criativo (SA), the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.
Criativo (SA) accepts no liability and can not provide technical support for any issues or errors occurring from third party hosting solutions.
Payment for Criativo (SA) hosting is charged on an annual/monthly basis. Failure to pay hosting charges when due will result in immediate suspension of the website until such time that any arrears for hosting are brought up to date. Please note – If suspension is required this may cause adverse effects to your current search engine listings, Criativo (SA) will not accept any such liability due to any adverse effect suspension may cause.
We may on occasion offer a monthly hosting charge, although paying monthly the hosting remains on a 12 month contract minimum, cancellation prior to full 12 months will result in the balance for the year becoming due.
If you opt for no support package, where “bugs”, errors or other issues are found after the site has been live for 3 months, Criativo (SA) will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.
Criativo (SA) will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed on.
All software, modules and core CMS solutions used, will utilise latest available software and industry best practises. We predominately develop in wordpress and our servers are built using a pre-configured setup in order to be compatible with all required PHP requirements. Where support packages are purchased we upgrade all core and server scripts to maintain this compatibility.
At times we may introduce third party software which is used in order to connect either off-site software or other functions needed for API purposes. Any such software required would need to be purchased or license by yourselves and would be indicated in any brief.
Criativo (SA) reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate any web hosting service we provide for clients should the necessity arise.
Website optimisation comes in two forms, we provide a number of SEO modules which are designed for you to manage and overall enhance the websites ability to be ranked.
Due to external factors, such as changes to the way search engines rank websites, we cannot offer any form of guarantee regarding the position we will achieve for websites.
A combination of optimising techniques are designed to bring increase natural traffic and “hits”. We cannot accept liability for any change in rankings, or drop off in the position of your website due to changes in the search engine algorithms or external the factors that are used to rank websites.
Paid for Optimisation Service – We would only use ‘white hat techniques’ when optimising websites and always aim to achieve a top ten ranking for your website within six months of undertaking the optimisation process. Due to the work involved payment is generally required in advance and we are unable to offer a refund of any monies to clients in relation to this type of work.
Criativo (SA) reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial.
By entering into this contract you are giving Criativo SA express and unconditional use of your websites completed project images and screen grabs to be used in any marketing material that Criativo SA choose to use.
A link to Criativo’s website/websites will be placed in the footer of each website we design. You agree to not amend or remove this footer link for the duration in which you use our design works.
We do not share or sell any of your details with third party companies, without your express permission and we will only email you or contact you about work related matters. See our Privacy Policy
We are not your typical website design agency, we deliver cost effective, professional websites for small businesses, startup website design service and Ecommerce website design clients across the South Africa.
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